Shipping policy

At GEOFFREY PATTERSON, we specialize in premium fresh New Zealand seafood. To ensure your ocean-fresh products arrive in perfect condition, we have standardized our shipping, processing, and after-sales policies for all global orders.

1. Order Processing & Dispatch

All seafood orders are professionally processed, packaged, and dispatched within 1–3 business days. We strictly follow fresh-product processing standards, arranging shipment as quickly as possible to minimize storage time and lock in the original freshness of New Zealand seafood.

2. International Shipping & Delivery Time

We provide reliable international shipping services worldwide. Standard international delivery generally takes 7–14 business days, depending on your destination country and local logistics efficiency. If you need faster delivery, please choose our expedited shipping option during checkout for priority shipment arrangement.

3. Shipping Cost Calculation & Transparency

Our shipping fees are calculated in real time based on your order weight, product type, and delivery destination. The exact shipping cost will be clearly displayed on the checkout page before payment. No hidden fees or extra charges will be added to your order.

4. Customs Duties & Import Taxes

All international shipments may be subject to local customs duties, import taxes, or inspection fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility. We recommend customers check their local import regulations and relevant policies before placing an order to avoid unexpected costs.

5. Professional Seafood Packaging & Shipping Protection

As a seafood supplier, we adopt specialized fresh-keeping and shockproof packaging for all products. We use insulated packaging, ice packs, and high-strength sealing materials to keep seafood fresh, frozen, and intact during long-distance international transportation.

For high-value orders, we support optional shipping insurance at checkout, providing full transit protection and bringing you a worry-free shopping experience.

6. Delivery Inspection & After-Sales Service

Please carefully inspect the outer packaging and product condition upon receiving your order. If you find package damage, leakage, deformation, or spoiled products caused by transit issues, please take clear photos, refuse delivery, and contact our support team immediately.

If you discover any product quality problems after signing for the package, please submit a support request with valid photos and videos within 48 hours of delivery. Our team will verify the issue quickly and provide reasonable solutions including refund, replacement, or compensation.

7. Professional Customer Support

If you have any inquiries about order processing, shipping status, customs clearance, transit delays, or after-sales problems, feel free to contact our customer support team anytime. We will provide professional and timely guidance for all your shipping and order concerns.

Thank you for choosing GEOFFREY PATTERSON. We are committed to optimizing our global logistics and fresh-sea freight solutions, delivering authentic, fresh New Zealand seafood safely and quickly to customers all over the world.